Refund and Returns Policy
At Petghor, we strive to provide the best products and services to our valued customers. Your satisfaction is our top priority, and we understand that sometimes you may need to return a product. To ensure a smooth and hassle-free process, we have outlined our Refund and Returns Policy below. Please read it carefully to understand the terms and conditions that apply.
General Policy
- Eligibility for Returns
- Products must be returned within 7 days from the date of delivery.
- Products must be in their original packaging, unused, and in the same condition as received.
- All accessories, manuals, and free gifts (if any) must be included with the return.
- Non-Returnable Items
- Perishable goods such as pet food, treats, and supplements are non-returnable once opened.
- Products with signs of use, damage, or alteration are not eligible for returns.
- Customized or personalized items are non-returnable.
- Initiating a Return
- To initiate a return, please contact our customer service team within 7 days of receiving your order.
- Provide your order number, product details, and the reason for the return.
- Our team will guide you through the return process and provide you with a return authorization.
Return Process
- Packing Your Return
- Carefully pack the product in its original packaging to prevent damage during transit.
- Include all accessories, manuals, and free gifts that came with the product.
- Ensure the package is securely sealed.
- Shipping the Return
- You are responsible for the shipping costs of returning the product.
- We recommend using a trackable shipping service to ensure the safe delivery of your return.
- Petghor is not liable for any lost or damaged returns during transit.
- Inspection and Approval
- Once we receive your return, our team will inspect the product to ensure it meets our return criteria.
- If the return is approved, we will process the refund or exchange as per your request.
- If the return is not approved, the product will be sent back to you at your expense.
Refunds
- Refund Eligibility
- Refunds will be processed only for products returned within the 7-day return window and meeting our return criteria.
- No refunds will be accepted after 7 days from the date of delivery.
- Refund Process
- Approved refunds will be processed within 7-10 business days after receiving and inspecting the returned product.
- Refunds will be issued to the original payment method used during the purchase.
- Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
Exchanges
- Eligibility for Exchanges
- If you received a defective or damaged product, you are eligible for an exchange within 7 days of delivery.
- Contact our customer service team to initiate an exchange and provide the necessary details.
- Exchange Process
- Follow the same return process outlined above for packing and shipping the defective product.
- Once we receive and inspect the product, we will send you a replacement at no additional cost.
- If the product is out of stock, we will offer you a refund or store credit.
Important Notes
- Contact Information
- For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at info@petghor.com or call us at 01602144076.
- Policy Updates
- Petghor reserves the right to update or modify this Refund and Returns Policy at any time without prior notice.
- Please review this policy periodically for any changes.
Thank you for choosing Petghor! We appreciate your trust in our products and services. Our goal is to ensure your complete satisfaction and provide the best shopping experience for you and your beloved pets.
Happy Shopping!